Most Moore Sign Works products are printed to order. Please review the product, size, quantity, and delivery information carefully because made-to-order products generally cannot be returned simply because you changed your mind.
Custom signs
For custom work, review all wording, spelling, dimensions, colors, and artwork before approving final details or a proof. Contact us promptly if you need a change. Once details are approved or production has begun, cancellation and change-of-mind returns may not be possible. Damage, defects, and Moore Sign Works order errors will still be reviewed as described below.
Damage in transit
If a package arrives damaged, keep the product and packaging and contact mooresignworks@gmail.com promptly. Include clear photographs of the outer packaging, shipping label, damage, and product. Moore Sign Works will coordinate the carrier claim and replacement review with our fulfillment partner. Photo evidence helps document a carrier-damage claim.
Manufacturing or printing errors
If the product was printed or manufactured incorrectly, contact us with photographs and order details. When a production error is confirmed, we will coordinate a correction or replacement as appropriate.
Order errors
If you receive the wrong product or there is an error in the order details caused by Moore Sign Works, contact us promptly. After verification, we will arrange an appropriate correction or replacement at no additional product charge.
Incorrect addresses and undeliverable packages
Customers are responsible for providing a complete, accurate delivery address. An undeliverable shipment may be returned to a fulfillment partner even when a different return address appears on the shipping label. Because some products are made to order, additional production or shipping charges may apply before a replacement or reshipment. We will confirm any additional charge before proceeding.