Refund policy
Most Moore Sign Works products are made to order. Please review the design, size, quantity, and delivery address carefully before placing your order.
CHANGES AND CANCELLATIONS
Email mooresignworks@gmail.com as soon as possible if you need to change or cancel an order.
We will confirm whether the change or cancellation is still possible. Once an order has entered production, changes or cancellations may no longer be available.
MADE-TO-ORDER ALUMINUM SIGNS
Because Moore Sign Works aluminum signs are produced for each order, we generally do not accept returns solely because a customer changes their mind.
If your order arrives damaged, defective, or materially different from what you ordered because of a production or store error, contact us so we can review the issue and arrange an appropriate correction, replacement, or refund.
SELECTED CANVAS PRODUCTS
Contact us within 90 days of delivery if you are unhappy with a canvas product and would like us to review a replacement or exchange request.
These products are made to order, and a change-of-mind refund or physical return is not automatically available. We will review the request and tell you what options are available.
Do not send a product back without return instructions from Moore Sign Works.
DAMAGED OR INCORRECT ORDERS
Contact mooresignworks@gmail.com promptly and include:
• Your order number
• Clear photos of the product
• Photos of the outer packaging
• A photo of the shipping label
• Photos showing the damage or error
Please keep the product and packaging while the issue is being reviewed.
If a production or store error is confirmed, you will not be charged for the correction. If a physical return is required, return instructions will be provided.
REFUNDS
Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your bank, card issuer, or payment provider.
If an unshipped order is canceled because Moore Sign Works cannot fulfill it, or because you decline a shipping delay when cancellation is available, an appropriate refund will be issued.
INCORRECT ADDRESSES
Customers are responsible for providing a complete and accurate delivery address.
If an incorrect address requires a replacement item or reshipment, any additional charge will be explained before proceeding.
Nothing in this policy limits any rights you may have under applicable law.